Proper documentation of sales is one of the most important obligations of every Seller operating on our platform and forms the basis for transparency and compliance of transactions with applicable laws. Proof of purchase must be issued accurately, in a timely manner and in accordance with both the laws applicable to the relevant market and the platform’s terms and conditions, which set out the rules for customer service.

The Seller is obliged to upload a fiscal receipt or its equivalent to the Buyer within 1 working day of dispatching the order. This document should be drawn up in the official language of the country in which the purchase was made, so that the Buyer can fully understand its content. Failure to provide a valid receipt or to provide it on time may constitute a breach of the sales rules and result in the consequences set out in the platform’s terms and conditions.

If the Buyer requests that the receipt be supplemented with missing information required by law – for example, a VAT number or tax identification number – the Seller is obliged to make the necessary changes to the document within 1 working day of receiving such a request. This applies in particular to situations where the Buyer provided their tax identification number (NIP) or its equivalent in the relevant country when placing the order and requests that it be included on the proof of purchase.

At the Buyer’s request, the Seller is obliged to issue an invoice in accordance with the applicable tax legislation. The invoice may be provided in paper form – attached directly to the parcel – or in electronic form, sent via the Seller’s account. In all cases, this document must be legible, complete and compliant with the legal requirements applicable in the market where the sale took place. The invoice should include the full details of the Seller and the Buyer, the Seller’s VAT number, the Buyer’s VAT number (if requested by the customer), as well as the IMEI number or serial number in the case of mobile devices and electronic equipment where identification is required by regulations or warranty procedures. Furthermore, the document must include all elements required by law, such as the date of issue, document number, name of the product or service, net unit price, net value, tax rate and tax amount, as well as the total gross amount of the transaction. On the sales invoice, the shipping cost must be “0”, unless the customer has selected the express courier option.

It is strictly forbidden to include the Seller’s bank account number on the invoice, as all payments for transactions carried out on the platform are made exclusively via authorised payment systems. This is to protect Buyers from potential fraud attempts and to ensure the financial security of both parties to the transaction.

VAT MARGIN

When selling refurbished devices on our platform, please note that transactions may be processed under the VAT margin procedure. This means that VAT is calculated solely on the Seller’s margin, i.e. the difference between the purchase price and the selling price of the product. In this case, the gross price is equal to the final price for the Buyer, and the invoice will not specify a VAT amount, as it is not calculated on the full value of the device. The Seller should inform the Buyer, when the latter requests an invoice, that the sale is being conducted under the VAT margin scheme. If the Buyer asks a question regarding the VAT rate or the rules for calculating it, the Seller should provide a clear and comprehensive answer to dispel any doubts regarding the tax settlement.

The seller can upload an invoice directly via the dashboard:

1. Go to the Sales → Orders tab
2. Select the relevant order and view its details
3. On the right-hand side, you will find the “Invoice for order” section
4. Click “Select file” and upload the relevant invoice in PDF format
5. Then select the “Upload invoice” button

Once you have completed these steps, the invoice will be added to the order and automatically sent to the buyer’s email address.