Seller’s Extended Warranty
The Seller’s Extended Warranty is a paid service that allows the Buyer to extend the standard 12-month warranty by a further 12 months (24 months in total). The service is available for selected products and can only be purchased at the time of buying the device.
The Seller’s key obligations:
- Coverage period: an additional 12 months following the end of the standard warranty.
- Scope of the warranty: defects in materials and workmanship, as well as faults in components, including the display, camera, Wi-Fi, Bluetooth and GPS modules, microphone and charging port.
- Response time: up to 24 hours on working days.
- Return label: provision of a free return label within 1 working day of the claim being submitted. The cost of postage is covered by the Seller.
- Claim processing: up to 14 calendar days from receipt of the claim or the device, if its delivery is necessary.
- Repair timeframe: up to 7 working days from receipt of the device, subject to the exceptions set out in the warranty terms and conditions.
- Method of fulfilment: the primary obligation is to repair the device. In certain cases, a replacement device may be offered.
- Exclusions: the warranty does not cover, amongst other things, mechanical damage, water damage, normal wear and tear, and unauthorised modifications.
- Claims handling: is carried out via the SWOPiFY Helpdesk. If a claim is not processed within the required timeframe, the Administrator may take action on behalf of the Seller.
- Liability: the Additional Warranty agreement is concluded directly between the Seller and the Buyer. The Seller is responsible for fulfilling the obligations arising therefrom.
Withdrawal from the contract: an eligible Buyer may withdraw from the Additional Guarantee contract within 30 days of its conclusion. The Seller is obliged to refund the payment within 14 days of receiving the notice of withdrawal.
The full terms and conditions of the Seller’s Supplementary Guarantee are available at: